Contract withdrawal / claims
Warranty Claims and RMA Service for TSS.cz
Need to submit a warranty claim for a product purchased from TSS.cz? To speed up the process, please use our online RMA form. It provides us with all the necessary information so we can process your claim as quickly as possible.
What is an RMA?
RMA (Return Merchandise Authorization) is a process used to register and efficiently handle warranty claims, service requests, or product returns.
When should you use the RMA form?
- the product is not functioning properly
- the product has been damaged
- part of the package contents is missing
- you require warranty service
- you need to send the product for professional inspection
How does the warranty claim process work?
1. Complete the RMA form
Please provide:
- your contact details
- invoice or receipt number
- product model
- description of the issue
- photos or a video (if available)
2. Wait for confirmation
Our service department will review the information provided and send you further instructions.
3. Send the product
Once your warranty claim has been confirmed, please ship the product to the address provided.
4. Claim processing
Your warranty claim will be processed within the statutory time limit.
What should you include with your warranty claim?
- a copy of your proof of purchase
- a description of the issue
- the complete product, including accessories (if required)
Frequently Asked Questions (FAQ)
How long does it take to process a warranty claim?
We process warranty claims in accordance with applicable legislation. In most cases, the process is completed much sooner.
Can I submit a warranty claim without proof of purchase?
Providing proof of purchase significantly speeds up product identification and the warranty claim process.
Can I track my warranty claim online?
Yes. Once your warranty claim has been received, we will keep you informed about its progress.
Where can I find the serial number?
The serial number is usually located on the product label or on the product packaging.
Need to submit a warranty claim?
Complete the online RMA form to speed up the warranty claim process.
